JS Sales Executive cum CS – Shah Alam (Ref ID: 12055)

・ Serve as the primary point of contact for our Japanese customers, ensuring excellent customer service throughout their entire journey
・ Handle sales transactions, including processing orders, issuing invoices, and coordinating with various departments to ensure timely delivery
・ Respond to customer inquiries, complaints and claims promptly and professionally, providing effective solutions and maintaining customer satisfaction
・ Provide after-sales service, addressing any post-purchase concerns, coordinate repairs and replacements and ensure customer satisfaction
・ Actively engage with potential and existing customers, understand their needs and offer suitable furniture solutions from our collection
・ Cultivate and maintain strong relationships with Japanese suppliers, ensure smooth communication, coordinate product availability, pricing negotiations and resolving any issues
・ Stay updated on product knowledge, including the latest trends and features of our products, to effectively guide and advise customers
・ Arrange & handle showroom visit customer
・ Communicate effectively in both Japanese and English for internal coordination, including collaborating with team members and participating in meetings
・ Handle ad-hock task when instructed by Superior

・ Diploma/Degree in Marketing / Business study or equivalent
・ 2 years experience in sales or marketing especially handle customer overseas/local (manufacturing)
・ Proficiently speaking in Japanese & English (both written and spoken)
・ Willing to work in Shah Alam & can travel
・ Willing to travel for customer visits, exhibitions and other company events
・ Strong interpersonal skills and the ability to build rapport and maintain relationships with customers and suppliers