「CLOSED」Semiconductor Equipment Engineer – KL/Penang (Ref ID: 12366/8)

・Basically commute to client place directly and go back home directly (Rarely go to the office)
・The installation, modification, and troubleshooting of delivered equipment at the customer’s factory
・Undertake full commission activities including installation, setup, configuration, software deployment, testing, customer commissioning, on site Buyoff until completion of Site Acceptance by customer
・Close communication with customer, identify customer’s needs and initiate sales opportunities to increase service revenue.
・Reporting all service activities in approved Service Management Systems and meet key performance indicators
・Perform corrective maintenance on machines belong to customers; Perform preventive maintenance on schedule.
・Perform service and recondition faulty equipment after repair; Perform pre-installation test, installation and commissioning of machines at customers’ sites.
・Provide timely and proper report to customers after completion of a service call; Execute task assigned within response time; Check, track and monitor unclosed call till completion.
・Provide professional and excellent service to customers and at times to fellow engineers when required; Maintain cordial relationship with customers, peer and fellow staff.
・Facilitate Call Desk with a complete update after completed a service call on a timely manner; Ensure spare parts requested are returned promptly within the specified timeframe given.
・Completion of manual FE report and return to Call Desk within 2 days

・Diploma/Degree in Mechanical / Electronic Engineering / Computer Science.
・Preferably 2 years of working experience in technical and field services.
・Mechanical Engineering experience
・Experience in handling(installing, maintaining, troubleshooting) semiconductor machine
・Able to communicate well in Mandarin & English
・Able to travel (less than once a month, a few days – 1 week by 1 trip)