「CLOSED」QA Executive – Shah Alam (Ref ID: 12518)

・Coordinate & investigate the customer complaints and follow up / negotiate on rejection.
・Updates the complaint details (e.g. root causes, containment action, permanent CA) into verification report
・Liaise with customers on the quality requirement for new/existing product and quality related issues.
・Make a summary report of the customer complaint in daily, weekly and monthly basis
・Coordinate the daily internal meeting with related department regarding customer complaint
・To manage the rejection inventories returned from customers and submit the summary report
・To support the sales team on technical solutions for customers.
・To reply the customers quality report with timely manner by coordinate with related department
・To assist in compiling data and information for reports such as KPI, Customer Feedback and Complaint Report
・Participate in the Internal & External Quality Audit or Any compliance committee
・Visiting customers when there are any troubles and compliments (covering Klang valley)

・Degree in any (prefer in Material Science)
・Fresh graduate encourages to apply (Degree in Material Science:Must)
・Basic computer skills, including email, Microsoft Words and Microsoft Excel
・Knowledge in ISO 9001 and QA/QC audit process.
・Only Male is suitable for this position
・Resourceful and able to multi-tasking
・Independent and able to work with minimum supervision / Good team player