IT executive (Ref ID: 13170)

Hardware Setup and Maintenance:
・Install, configure, and maintain computer hardware components such as CPUs, RAM modules, hard drives, and peripherals (printers, scanners,etc.).
・Troubleshoot hardware issues and perform necessary repairs or replacements.
・Conduct regular maintenance checks to ensure optimal performance and longevity of hardware.

Software Installation and Configuration:
・Install and configure operating systems, applications, and software updates.
・Provide support for software-related issues including installation errors, compatibility problems, and functionality glitches.
・Troubleshoot software problems and perform necessary fixes or reinstallations.

Network Setup and Management:
・Configure and maintain local area networks (LANs), including routers, switches, firewalls, and access points.
・Troubleshoot network connectivity issues and perform diagnostics to identify and resolve problems.
・Assist in the setup and maintenance of wide area networks (WANs) and virtual private networks (VPNs).

User Support and Training:
・Provide technical support to end-users via phone, email, remote access or in person.
・ Assist users with system, hardware and software-related issues, offering guidance and instructions as needed.
・Conduct training sessions or create documentation to educate users on IT best practices and procedures.

Data Backup and Recovery:
Manage data backup solutions to ensure the integrity and availability of critical information.
• Develop and maintain disaster recovery plans to minimize data loss in the event of system failures or disasters.
• Perform data recovery procedures to restore lost or corrupted files and
databases.

Security Management:
• Implement and enforce security measures to protect IT systems from unauthorized access, malware, and other cyber threats.
• Monitor network activity for security breaches and respond promptly to security incidents.
• Conduct security audits and vulnerability assessments to identify and address potential weaknesses in the IT infrastructure.

Documentation:
• Maintain accurate records of hardware and software inventory, network configurations, and user accounts.
• Document IT procedures, troubleshooting steps, and system configurations to facilitate knowledge sharing and continuity of
operations.

IT Infrastructure Planning and Upgrades:
Participate in the planning and implementation of IT projects, including system upgrades, migrations, and expansions.
• Evaluate new technologies and recommend solutions that align with organizational goals and budgetary constraints.
• Collaborate with other IT staff and departments to ensure seamless integration of new systems and technologies.

Compliance and Regulation:
Ensure compliance with relevant regulations and industry standards governing IT operations and data security
• Stay updated on changes in regulatory requirements and implement necessary adjustments to IT policies and procedures.
• Assist in the preparation of documentation and reports for compliance audits and inspections.

Vendor Management:
Liaise with IT vendors and service providers to procure hardware, software, and technical support services.
• Evaluate vendor proposals and negotiate contracts to obtain favorable terms and pricing.
• Maintain relationships with vendors and escalate issues as necessary to ensure timely resolution of problems.

Report
• Prepare and submit required reports to the IT manager to ensure timely updates on issues, projects, tasks, etc.

User Account Management:
• Create, disable and delete the user account (Active Directory, O365 and other system)

System/Application Management & Support:
•Support user on system/application changes or new requirement
• Manage the system and/or application that in used by the company

Others :
Working closely with department manager to assess the growth needs and maintenance of the company’s IT related matter.
• To perform any other company-related tasks as directed by the IT manager and/or management from time to time.
• Maintain strict adherence to company policies and procedures, demonstrating a high level of discipline in all work-related activities.
• Strive diligently to achieve the action plan established by the department and the company.

・ Education Background: Degree / Diploma in IT and equivalent
・ Years of experience:1-3 years experience in IT industry and related/