Restaurant Supervisor – Shah Alam (Ref ID: 11722)

・Manage & oversee the entire restaurant operation
・Ensure satisfactory level of customer services and cleanliness of outlets
・Able to handle customer complain & feedback
・To plan & develop guest loyalty programs
・Manage & lead staff as well as hire new employees
・Ensure the team members to all customers are welcomed with clear-greeting and well-guiding to the seat in a courteous and polite manner.
・Guide the team with a good quality (Added-Value) service delivery to customers, outlet environment cleanliness and brightness, team members are in the proper appearance and posture in company natural.
・Pay attention to responsibility of outlet sales performance, well-monitoring the stock freshness, manpower management (duty roster planning) and understand general operation cost.
・Make sure company regulation in the well keep-running, strict compliance in company standard in hygiene and safety legislation.
・Provide leadership guidance, well-communication in coaching and counselling to the duty-in-work team partners.