「CLOSED」IT Executive – Shah Alam (Ref ID: 12381)

・Main liaison personnel to coordinate project/troubleshooting issues with users and vendor, in order to resolve issues and meet project deadlines.
・Provide orientation and guidance to users on how to operate new software and devices.
・To plan, implement, monitor and upgrade security measures for company users.
・Ensure compliance with company policies and procedures
・network hardware and software, user support, security, and backup.

・Act as 1st & 2nd level support in resolving hardware and software/application issues.
・Ensure timely deployment of various IT security patches, and firmware for network devices, servers, and other devices.
・Establish an effective monitoring mechanism to monitor the health status of servers and network devices.
・To manage and coordinate with outsourcing vendors to ensure services provided are in accordance with SLA for Infrastructure services and end-user support. Review & ensure issues case logs are resolved.

・ Diploma / Degree in IT or any related field.
・ At least 1 years’ experience in IT
・ Good English communication