Hardware Support Engineer – PJ (Ref ID: 12427)
• Provide technical assistance and support to customers on hardware-related issues such as installation, configuration, and maintenance.
• Diagnose and troubleshoot hardware problems, including identifying faulty components and performing repairs or replacements as needed.
• Collaborate with internal teams, such as product development and quality assurance, to identify and resolve hardware-related issues.
• Conduct product testing and analysis to identify areas for improvement in hardware design and functionality.
• Maintain accurate records of hardware support requests, including documentation of all troubleshooting steps and resolutions.
• Stay up to date with industry trends and advancements in hardware technology to provide knowledgeable and effective technical support to customers.
• Collaborating with cross-functional teams to diagnose and troubleshoot hardware problems and ensure timely resolution of customer issues.
• Conducting product testing and analysis to identify areas for improvement in hardware design and functionality.
• Support deployment, imaging, installation, and configuration on an ad hoc basis
• Participating in the development of new hardware products and features by providing feedback and suggestions based on customer needs and trends in the industry.
• Contributing to the development and implementation of processes and procedures related to hardware support to ensure efficient and effective delivery of services.
• Diploma / Degree in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology, or equivalent
• Minimum 2-3 years relevant experience in a similar field.
• Experience with retail stores, including Point of sale (POS), Self-Checkout Kiosk (SCO), and other related store-based applications and devices.
• Knowledge of hardware components and systems, including but not limited to computer hardware, servers, networking equipment, and storage devices.
• Hands-on experience with hardware or software installation/removal.
• Working knowledge of Windows Operating Systems and MS Products.
• Supervision experience to lead a project.
マレーシア⇔日本の就職・転職・求人をサポート
マレーシアで働くならどのエリア？
・クアラルンプール（首都）：日本人の大部分はクアラルンプール在住。歴史ある日本人コミュニティがあり、発展した住みやすいエリア。求人数は多く、仕事を見つけやすい。
・セランゴール州：クアラルンプール近郊のエリア。工業団地に工場を構える日系製造業多数。求人数は多く、仕事は見つけやすいが、公共交通機関があまり発達しておらず車がないと不便。
・ペナン州：発展したペナン島の都市部が観光地として有名ですが、橋を渡った半島部には工業地帯が広がり日系企業も多数。移動には車が必須だが、程よく発展して住みやすいエリア。求人情報数はあまり多くない。
・ジョホールバル：マレー半島南端に位置するシンガポ―ルに最も近い町。日本人コミュニティあり。求人情報数は少ない。
・サバ州/サラワク州：ボルネオ島に位置し、製造業が多いエリア。求人情報数は少ないが、給与は高め。
マレーシア就職に役立つコラム更新中
・マレーシアの日系企業で働く日本人の通勤用オフィスカジュアル
・転職に必須の英文履歴書を書くコツと裏技
・「現地採用」と「正社員」の違いとは
・クアラルンプールの通勤手段
・現地採用のランチ事情にみるマレーシアの物価
・私がマレーシアで働く理由～新卒でマレーシアに就職した24歳に聞きました