Japanese Speaking Customer Service Representative (Ecommerce) – Kuala Lumpur (Ref ID: 12963)

Respond to order-related inquiries:
Respond to customer inquiries regarding order status, shipping delays, or order errors

・Process returns and exchanges: accept requests for product returns or exchanges and follow appropriate procedures
・Assist with account management: provide assistance with account issues such as password resets, account security and login issues, or updating payment information
・Provide product information: answer questions about product specifications, usage, compatibility, etc.
・Manage feedback and reviews: respond to customer reviews and feedback and escalate to internal team as needed
・Explain shipping options: explain various shipping options and membership benefits to help customers make the best choice
・Handle lost or damaged shipments: investigate and provide solutions for items lost or damaged during shipping Listening to feedback on various customer issues, providing possible assistance, and advising on future purchases

<Must>
・Only those who have lived in Japan or have done CS in Japanese are eligible

<Benefits>

Medical examination and health insurance
Company events are available.
Promotion and transfer of positions based on performance, and various career advancement programs are available.

Paid vacation (10 days in the first year, 2 days after 2 years of service)
Sick leave (14 days in the first year)
Compensatory leave (for working on Malaysian public holidays)
Hospitalization leave (40 days)
Hospitalization allowance RM40,000
Marriage leave
Maternity leave