Customer Support Executive – Kulim (Ref ID: 13130)

• Handle sales inquiries, prepare quotations for customers.
• Respond to RFQs and follow-up closely to increase chances of getting orders.
• Prepare and issue purchase orders.
• Liaise with local and overseas customers / suppliers.
• Prepare and issue sales documentation (Sales Order, DO, Proforma Invoice etc) upon sales order received.
• Monitor and follow-up closely on progress of orders and ensure timely delivery.
• Handle all shipment arrangement and coordination including documentation from start to end.
• Maintain customer profiles and job files.
• Arrange and coordinate appointments with current and potential customers.
• Build and maintain good business relationship with customers.
• Follow-up on payments due from customers, if required.
• Update ERP system.
• Perform periodic data monitoring and provide forecast on customer support division indices.
• Analyse customer support division results and report to superior.
• Develop work instructions.
• Support on making travel arrangements.
• General administrative duties.
• Provide administrative support to engineering team.
• Collaborate and communicate effectively with sales, field support and inter-company personnel.
• Discuss and negotiate with group company personnel.
• Support to launch the new Customer Support Center by making rules, managing engineers’ schedules and coordinating Customer Support meetings within group companies.

・ Education Background: Degree in Business Administration, Sales or other fields
・ Years of experience: At least 2 years of working experience in related field
・ JLPT level N2 and above
・ Possess own transport with valid driving license
・ Computer literate (MS Excel, MS Word etc.)